Delivery & Shipping
Processing your order and delivery dates
Current delivery time: 15-20 working days (3-4 weeks).
You will be informed of the approximate length of time until delivery at the point of order. When that date approaches, we will contact you to confirm a definite arrangements for the date of delivery 2-3 days before. Every effort is made to see that the approximate delivery date is accurate, however, on rare occasions the manufacturer may be delayed due circumstances beyond our control. We will, of course, make every effort to keep you informed. Always provide the best number to contact you directly on, as we provide it to our delivery team for them to be able to contact you when they are approaching your location.
Please note: we only deliver to most of the UK Mainland. We do not deliver to Orkney Isles, Outter/Inner Hebrides, Western Isles, Shetland Isles, Northern Ireland, Island of Man, Channel Isles, and Isle of Wight & Scilly Isles. To Scotland, we only deliver up to the point of Edinburgh.
If you choose to pay by one of the interest-free credit options the approximate delivery time will start once we have received your signed finance documents and sales contract, so please, return this paperwork as soon as possible.
If you order a swatch sample with us, we are posting it in an envelope by Royal Mail First Class service, and you should receive it within 1-2 working days from the day of dispatch. We usually dispatch ordered swatch samples on the same day, or the following day, from the day of purchase.
On the day of delivery, please ensure that the delivery team can access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packaging materials from your home and recycle wherever possible. Unfortunately, we are not able to take away your old furniture.
The customer is responsible for making the room of his choice as accessible for the delivery team as possible, as the delivery team will not be held accountable for any damages cause to the property.
If we are not able to deliver your item due to product’s dimensions or lack of access, the fee for unsuccessful delivery will apply which is £80 (incl. VAT). In case of payment upon delivery you are obligated to make sure you will be able to pay the designated amount of money in cash or card (if agreed for card payment), otherwise the driver is not obligated to wait for payment longer that 15 minutes and he has got the rights to return the item to our warehouse. In this case the customer is charged £80 (incl. VAT) for unsuccessful delivery.
After the item has been delivered the customer becomes responsible for delivered products. You have to examine all products upon receipt and inform us about any deficiencies or visible damages. Please inform driver and he will make note in delivery documents. Damaged or defective product will be repaired or replaced on our cost.
Before we sign-off an confirmation of delivery with you, you must have settled any outstanding balances with us either before arranged delivery date, on upon delivery if paying by cash or card. In some destinations, we are unable to take card payments on delivery, as we may outsource the delivery service to a third party company, and only cash will be acceptable in this case, if acknowledged and confirmed by us.