Returns & Cancellations
The cancellation and returns policy set-out below applies only to goods purchased online or over the phone. If you have a query relating to an order that was placed instore, please contact the store from which you have made the purchase – contact details can be found on the following page: https://sofa-place.co.uk/contact-us/.
Cancellation of an Order Prior to Delivery
You may cancel your order with PF Furniture trading as Sofa Place at any time prior to delivery for a regular stock item. All products listed on our website www.sofa-place.co.uk are treated as a ‘regular stock items’ in standard, but any modifications of the product requested by a customer (such as different fabric colour, or different fabric material etc.) will result in a product being treated as a ‘special order’. To process with a cancellation for a ‘regular stock item’, please contact us by post to:
PF Furniture Ltd
Unit A Prestwich Industrial Estate
Coal Pit Lane
M46 0FY, Atherton, Manchester
or
Email us directly to sales@sofa-place.co.uk
Once we provide a receipt of your cancellation, we will process a full refund using the same method as your original payment.
‘Special order’ Cancellation Prior to Delivery
If the item you have ordered is treated as a ‘special order’, we will usually ask you to place a fixed sum deposit of a £100 (incl. VAT) to secure the commission charges incurred by us when placing your ‘special order’ with the manufacturer. Unless we receive your written notification to cancel the order within 7 working days from the time of you receiving an order confirmation from us, we will not be able to process the refund of deposit after this period.
Cancellation of an Order after Delivery
Whether you have placed an order for our ‘regular stock’ items through our website or over the telephone conversation, you have 14 days from receipt of your furniture in which to advise us in writing that you do not want to keep the goods. To cancel this type of order, you need to either contact us by post to:
PF Furniture Ltd
Unit A Prestwich Industrial Estate
Coal Pit Lane
M46 0FY, Atherton, Manchester
or
Email us directly to sales@sofa-place.co.uk
Once we provide a receipt of your cancellation, please follow these simple steps to make the process as smooth as possible:
- The furniture should be returned in the condition in which it was received. Should there be any signs of damage or misuse, we will not be able to refund the goods in full.
- The original packaging for all items must be retained and the goods must be returned in their original wrapping, unless the delivery and assembly team was advised to collect the original packaging upon delivery.
- Please have the furniture available for collection within 7 days of the original delivery date. We sometimes arrange collections at short notice.
- We will refund to you all amounts paid by you for the goods in question, less the cost of collection of the goods, which is £80 (incl. VAT). If you decide to arrange the return by your own means, you will be refunded the full amount of purchase.
- Items which are supplied flat packed will only be accepted where assembly has not been attempted.
Once the goods are back at our distribution centre and have been inspected, we will confirm the refund amount due and make the refund payment within 7 days using the original payment method. Original cancellation and refund receipt will be forwarded to you respectively by post or e-mail. Please note for card refunds it can take up to 7 working days for your account provided to re-credit you with the amount due, from the date that we have processed the repayment.
‘Special order’ Cancellation After Delivery
You do not have the right to cancel an order by giving notice of cancellation pursuant to section 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in respect of the supply of product(s) made to your specifications which by reason of their nature cannot be returned, unless they are defective.